FAQ

First, you need to report your move-in date in advance to muj@kampuspalace.cz. You must show your ID at the reception on the day of your move-in. You will then receive an envelope containing your student card, room key, main entrance chip, welcome letter and handover report. You must check your room thoroughly and note any deficiencies or defects in the protocol. Then hand in the report to the reception.

After that, you need to pay the fees - 200 CZK for painting and 250 CZK for the mattress cover (500 CZK in the case of a double bed). All students pay these fees when they move in and will no longer be charged when they move out. You do not have to pay the cover fee if you show your own cover (stretchable cover placed between the mattress and the sheets, size 90x200, 180x200) when you move in. You are obliged to use this cover for the entire duration of your stay at Kampus Palace.

Rent is payable by the 5th day of the month. This means that the rent is paid for the month in advance, not in arrears! E.g. for September the rent must be sent by the 5th of September, for October by the 5th of October, etc.

If you have a contract from a date other than the 1st of the month, the rent for the month you move in is due 5 days after you receive the keys. So if you have a contract from 10 April, you need to pay a pro-rata rent for April by April 15.

Rent can be paid by bank transfer. In case of transfer from a foreign account, you need to take into account the current exchange rate and any additional fees your bank may charge.

It is also possible to pay by credit card or cash, but only on weekdays from 7:00 to 14:00 (only in the presence of the main receptionist Veronika). Card payments can again be made in Euros. When converting to Euros, the exchange rate determined by a Kampus Palace staff member will be used.

Kampus Palace provides internet from a socket (LAN cable connection), you must have your own cables or wi-fi router. We recommend TP-Link routers (TL WR841N, TL-WR840N or similar). These routers have been tested and are working. O2 routers do not work here!

You can also rent a router from Kampus Palace for a monthly fee. The current rental fee is listed in the Fee and Penalty Schedule in the Downloads section of our website.

Kampus Palace offers free wi-fi only in public areas (reception, lounge, aquarium, laundry, gym, hall).

A detailed list of permitted electronics can be found in the Kampus Palace Order, which can be downloaded from our website.

There are 4 categories of electrical appliances:

1. electrical appliances allowed (e.g. tablets, computers, mobile phone chargers, toothbrush, hairdryer, shaver, etc.). These electrical appliances are allowed without restriction.
2. Electrical appliances are only allowed with a valid inspection by our inspection technician (e.g. extension cords, splitters, printers, kettle, toaster, toaster, iron, etc.).
3. electrical appliances allowed only with a valid inspection and for a fee. These are own refrigerators and freezers.
4. unauthorised electrical appliances - anything not authorised, i.e. appliances without a valid inspection, instantaneous heaters, air conditioners, etc.

The inspection is carried out by our inspection technician. The day and time of the revision will be announced to you in advance. It is your responsibility to access and prepare all electrical appliances requiring inspection. The price of the revision is around 70 CZK per appliance (according to the current price list of a revision technician). If a non-compliant or unrevised appliance is found to be in use, we will follow the Kampus Palace Regulations and the Schedule of Fees and Fines.

Gym keys are available at the reception. For students paying for the Standard Package, access to the gym is charged according to the Schedule of Fees and Fines. If you are going to the gym with a person who is not staying at Kampus Palace, that person pays for admission (the VIP package has a free guest in the gym once a week).

Kampus Palace does not provide a meal plan. You only have a kitchenette in your apartment that you can use for cooking (you must have your own pots and pans, or pay for the "I cook with Kampus" package). You can also use the large kitchen on the 6th floor, which also has an oven, dishwasher and large fridge.

There are then several restaurants in the Kampus Palace building and various restaurants, supermarkets, cafes and fast food outlets are located nearby.

There is a large freezer at the reception which you can use to store small food items (ice cream, meat, frozen vegetables etc). Place your items in a bag with your name and room number (bags can also be borrowed from Kampus Palace). Please note that food placed in unmarked bags, or food that remains in the freezer after you have moved out, will be thrown away without refund.

Kampus Palace is completely non-smoking. Smoking is only allowed in designated areas in the Courtyard. Please dispose of cigarette butts in the ashtrays. At the same time, between 10:00 pm and 6:00 am, smoking is only allowed quietly to maintain the night-time quiet (with respect not only for Kampus residents, but also for residents of adjacent apartment buildings).

Smoking in your room will be fined according to the Schedule of Fees and Fines. If you cover the fire sensor, you may be fined or have your Accommodation Contract terminated immediately.

In Kampus Palace, you must keep quiet at night and respect your fellow guests (not only in the apartment, but also in the surrounding rooms). Between 10 p.m. and 6 a.m., loud music, movies, loud entertainment and access to the courtyard are prohibited.

Visitors are allowed either in the common areas (lounge, reception) or in the room. Visits must first be written down in a notebook at reception (taking into account, among other things, fire regulations). Every visitor must sign out when leaving. Visitors are only allowed to move around the premises of Kampus Palace when accompanied by a person they are visiting. It is strictly forbidden to leave a visitor on the premises of Kampus Palace (including rooms) alone. Visitors must wait at the front desk for the arrival of the Kampus resident they are visiting.

Visitors can even stay overnight. The price and rules for overnight stays are listed in the Fee and Penalty Schedule. All roommates in the apartment must always agree to the overnight stay.

There is a laundry room in the basement where you can use three large capacity washing machines and three large capacity dryers. You can pay for laundry in cash, by card, via the mobile app or with tokens (included in the VIP package, or available at the reception for 60 CZK per token).

Laundry and drying prices are posted in the laundry room and at the reception. You can choose from three programmes - programme A (you must have your own washing powder), programme B and programme C (everything is already included). This year programme A costs 100 CZK, programme B 120 CZK and programme C 140 CZK.

The dryer works on the principle of the more money you put in, the longer it dries. For 50 CZK, it dries in about 30 minutes.

You can also rent a clothes dryer at reception for a fee.

You can borrow a vacuum cleaner free of charge at reception. For a fee, you can use the iron, ironing board, hairdryer, clothes dryer or rice cooker. When renting, please check everything properly and report any defects to reception immediately.

You can also rent a wi-fi router at Kampus Palace for a fee.

Kampus also offers the possibility of renting a pillow package, the so-called "Borrow a Pillow" service. We offer three types of these packages, which vary in content and frequency of linen washing. For more information, please see the Downloads section.

We have also prepared a new option for you to borrow kitchen equipment (pot, pan, cooker and basic utensils).

You can also borrow board games from reception, which you can play either in the common room or in your room. We just ask for consideration and caution so that the games can be used by other Kampus Palace residents.

You can also buy a bite to eat or a drink, coffee or print something at the reception. You can find the current printing prices in the Fee and Penalty Schedule or on the bulletin board by the printer.

The lounge is free to use from September to June. The bedtime rule applies here as well. Therefore, please do not have any loud parties here after 10 pm and if you are watching a movie, close the door.

Keys to the computer and audio cabinet, including the projector remote control, are available at the reception. Please check that everything is switched off, including the audio equipment, when you leave as it tends to overheat.

We also have a collection of board games at the reception, which we regularly expand. You can borrow board games for free. Just write it down in your notebook.

You can also invite visitors to the common room. Just remember to always sign in at the reception.

Currently we can offer you a common room or aquarium space. You can find more information, including prices for individual rentals, on our website in the conferences section. If you pay for the Premium or VIP package, you have one hour or two hours for the VIP package, respectively, of commercial rental free of charge.

If you are planning an event that will have unlimited free admission, we will not charge you for room rental.

You can use the common room for studying. It's the perfect space for group projects or learning in a group of several people.

For more peace and privacy, you can book the Aquarium. It's the perfect room for studying and preparing projects for up to two people. It can also be used for tutoring, for example.

You can always report faults at the reception or by sending an e-mail to info@kampuspalace.cz or muj@kampuspalace.cz. Be sure to mention your apartment number or which room it is and describe the fault. If you think it might help the manager to locate and identify the problem, you can enclose a photo.

Any interference with the walls or furniture in the room is strictly forbidden (including pasting posters, photos, mugs). Changing the layout of furniture or adding a shelf, bulletin board or picture is only possible with the permission of the custodian and with his help to avoid permanent damage to the Kampus Palace property.

If you have broken anything, either in the apartment or in the common areas, or if you have borrowed anything, please let us know as soon as possible. No one will rip your head off and if you approach it sensibly, we will take this into account when quantifying the damage.

If you've just forgotten your keys, you can always ask the reception to let you into your room. Unfortunately, we do not have spare keys available.

If you know you have lost your keys, report it to reception as soon as possible. A new key will need to be made and a new chip programmed to enter the building. The cost can be found in the Schedule of Fees and Fines and is based on the number of locks and keys in the apartment, as locks must be rekeyed if a key is lost.

If your key or chip is broken, report it to reception. As in the previous case, they will have new ones made and programmed, but in this case there is no need to change the lock and therefore this option is less expensive.

It is not possible to make your own copy of the key!

A colour printer is available at reception and can print up to A3 paper sizes. The printer can print, scan and copy.

You can install the printer driver on your computer and print straight from your room. Alternatively, you can email the files to kampusstudenti@gmail.com, open them on a flash drive, or perhaps log directly into your email, student portal, etc. on a computer located at the front desk.

Instructions for installing the printer and the printing process can be found on the web in the Guide for Kampus residents. To log in to the printer, you will need to know your username (email address), password, and possibly have a chip.

You will receive a pre-loaded credit from Kampus Palace (depending on the service package you choose). You must then top up your credit in cash or by card at reception (multiples of 50).

Printing prices are based on the selected service package and the current price list is always displayed at the printer's reception.

We have a bike room at Kampus Palace. You can store your bike here. The keys to the bike room are available exclusively at reception and it is not possible to have your own copy of the key. We recommend locking your bike with your own lock and not leaving helmets and other accessories here. Please also mark the bike with your name or send a photo of the bike to one of our emails.

If you have a serious reason to change your room or roommate, please contact reception. We will do our best to accommodate your request. It always depends on availability or the willingness of other Kampus Palace residents to switch rooms. If you decide you would like to live with a particular roommate when you extend your accommodation, be sure to indicate this on the extension request form.

If you need to park for a short time (max 60 minutes), ask at the reception and we will be happy to let you park in the courtyard. Alternatively, on weekends and evenings, free parking is also available in the car park outside the Book House.

Long-term parking is prohibited in the courtyard.

As Kampus Palace is located in the city centre, parking options are very limited. Here are a few types of parking:

1. you rent a parking space from Kampus Palace. Our parking lot is on the other side of the building. The cost of parking is 900 CZK (Premium and VIP packages have a discount on parking). Unfortunately, we only have 6 parking spaces available and they are mostly reserved,
2. find a parking space in the vicinity of Nová Karolina, or under the Frýdlant bridges, where you can park for free. Watch out for signs and parking bans, which are sometimes hard to see in some places around Kampus Palace,
3. rent a parking space either in the City Campus underground garage or from another company/service operating in the vicinity of Kampus Palace.

You can also book a room for a short period of time (during the summer holidays). However, the hotel's current rates apply. If you have a Premium or VIP package, you are entitled to a discount on this hotel rate. We always recommend booking directly through reception (in person, by phone, by email). In most cases the prices at the reception are lower and we are able to adjust them if necessary. Prices from bookings made through our website, Booking.com and other such servers cannot be changed and are higher as commission must be paid.

Throughout the year we have one double room with the possibility of one extra bed, which is intended for hotel use and can be booked. The room has its own bathroom and kitchenette. We will be happy to advise you of the price and availability of the room at reception. Occasionally we have other rooms available during the academic year. Always check with reception for room availability and price.

Ordinary mail and registered mail can be sent to Kampus Palace without restriction. You can also have already paid packages sent here via shipping companies. We do not accept postage-paid or hand-delivered letters and parcels. Always write your name and address on the letter or package (Smetanovo náměstí 3116/10, 702 00 Ostrava). Without your name, we will not be able to assign the package to the correct recipient.

Incoming parcels are placed in a post box in the reception cupboard. Just pick up your parcel. Once a week a receptionist send a notice to all owners of unclaimed parcels.

Cash on delivery packages can also be collected, but you must either leave an envelope with the money ready at the reception (Standard package) or notify the receptionist in advance (Premium and VIP packages). Cash on delivery can then only be paid in cash.

You can pick up your package at the reception. In the case of a VIP package, it will be delivered to your room.

The Kampus Palace building includes a small, basic gym. It is also possible to use the premises of City Kampus for sports, or we have a partnership agreement with Fit Academy in OC Nová Karolina. If you're more of an enthusiast for other sports, 10 minutes away on the Next Bike bike share is the Sareza Water World (Čapkárna) with outdoor and indoor pools, saunas, fitness centre and other facilities. For outdoor sports enthusiasts, we can definitely recommend the Ostravice riverfront, Komenského sady, the network of cycle paths (leading to Poland, for example) or even a train trip to the Beskydy.

Each student has a locker for their belongings with a key. If the key to the locker is not hanging on your keys or located in the locker lock, you may ask the custodian to change the lock. If your key does not fit in your locker, try other lockers in your room first and possibly swap keys with a roommate.