FAQ

FAQ

Rent

When do I pay rent for my room?

The rent is paid every 5th day of the month and is paid beforehand. That means, that, for example, on October 5th, you pay the rent for October, on November 5th, for November. In your payment, always include the variable symbol that you put into the Contract of Accommodation. Usually, the variable symbol is made of your personal identification number (for example, social security number).

How can I pay rent?

You can pay the rent via a bank transfer and transfer the money to the Kampus Palace’s bank account. The number of the bank account is: 6986353001/5500. Always include the variable symbol in your payment. Another option for rent payment is by cash or card at the front desk. But you can use this option only when Jitřenka or Veronika are present at the front desk (Monday 7:00 a.m. – 5:00 p.m., Tuesday 7:00 a.m. – 2:00 p.m., Wednesday 7:00 a.m. – 5:00 p.m., Thursday 7:00 a.m. – 2:00 p.m., Friday 7:00 a.m. – 2:00 p.m.; alternatively, you can arrange an individual meeting outside these hours to pay, just write us an e-mail and we will be glad to meet).

Service in Kampus Palace

What are the service packages? And which one is suitable for me?

You choose your service package at the beginning of you stay. Once chosen, the service package cannot be changed to a lower one, which means that you cannot change the Premium service package for the Standard one. But the other way around, the change is possible.

 

Types of service packages

Standard

The standard package offers basic services and benefits – kitchen and bathroom sanitation once in four weeks, printing couple pages a month for free, each month washing one load of laundry for free, discount cards and revision of limited number of devices. This package is worth it too, so if you are willing to take out your trash, pick this one and you will have more money left for fun.  

Premium

This package offers you the best conditions for your studies – kitchen and bathroom sanitation will be done once a week, so you will only need to care about cleaning your own room. In this package, among other benefits, we provide Wi-Fi router for free, 50% discount on parking, various discount cards, washing machine tokens for free, printing for free, and revision of your devices for free. We also guarantee the same amount of rent on the same type of room for three years including the summer holidays. The Premium package is popular especially for the regular cleaning service that is provided by us. It really gives you time for your hobbies and studies.

VIP

The VIP package ensures the greatest comfort you can experience in student residences (and maybe even in private ones) – kitchen  and bathroom sanitation will be done once a week, and we will wash your dishes once a day (in the afternoon, only on weekdays). This package also includes free parking. We will wash your personal laundry twice a month, your bedclothes once a week and your towels as necessary. The VIP services include “Come and Stay” package – we will lend you pillows, duvets, bedclothes, towels and basic kitchen equipment. We will also provide toiletries – toilet paper, soap, shampoo, and toothpaste.

Can I borrow an iron?

At the front desk, you can borrow a vacuum cleaner, foldable drying rack, iron, hairdryer, and detergents. When borrowing something, write your name down in the notebook at the front desk and do the same after you have brought it back!

My light doesn't working. I have another problem. Who Can help me?

In case of any problems in your room, report them at the front desk (include the number of your room and description of the problem). The problems will be reported to the caretaker and he will fix them as soon as possible.

Is it possible to bring my own bicycle?

Yes, it is possible. There is a bicycle storage room in the yard. But it is necessary to send us a photo of your bike in an e-mail, so that we keep track of whose bike is which bike. You can get the key to the storage room at the front desk.

Can I print/scan/copy something at the front desk?

Yes, at the front desk, you can print or copy a document in size of A3 at maximum. We print in black-and-white and in colors. Documents scanned to a flash disk or to a pdf file that will be sent by an e-mail is for free.

I would like to install my own shell or hang a picture in my room. Is it allowed?

If you bought some equipment which needs to be installed by making changes in your room or the shared space, always contact us on muj@kampuspalace.cz. We will tell it to the caretaker who will judge whether the installation is possible and then will be glad to help.

I would like to bake something. Is it possible to use the kitchen on the 6t floor?

Yes, the kitchen on the 6th floor is available for everyone. If you use anything in the kitchen, put it back clean. Also, clean the kitchen after you use it, so that others might use it too. You can also use the dishwasher and the big fridge. Do not leave your food to go bad in the shared fridge!

We would like to watch a film. Can we use the common room?

Yes, of course. The common room is our living room. You just need to get the keys to the cabinet with the computer. When you finish, don’t forget to turn of the computer and everything else, lock the cabinet, and bring the key back to the front desk.

Can I use the gym anytime I want, or do I have to get keys?

The gym is in the basement of the P building. To get there, you will need the keys which are at the front desk. When leaving, put all the equipment back where you found it and bring the keys back to the front desk.

Is there a laundry room in Kampus?

The laundry room is located in the basement of the P building, opposite to the gym. There are 3 washing machines and 3 dryers. Prices and instructions are hung on the walls of the laundry room. Just be careful to put the coins into the right slot.

Where do I take the trash?

Our cleaning ladies regularly take out the trash from kitchens. If you want to recycle your trash or if you have another bin in your room, you can use the garbage containers in the yard. There are containers for general and recyclable (plastic and paper) waste and they are located in the yard near the car entrance and the door to the P building.

How often will my room be cleaned?

The basic cleaning that Kampus provides is taking out trash from your kitchen (the frequency varies according to your service package) and sanitation of the kitchen and bathroom (the frequency also varies according to your service package). Cleaning ladies will announce the sanitation at least one day in advance by placing a note with information about the planned day on your kitchen counter. The sanitation is included in the rent. You have to clean the kitchen counter and take your things out from the bathroom before the sanitation. If you are interested in an extra cleaning of you room, let us know at muj@kampuspalace.cz. Don’t forget that more people do better, so it is necessary that you also clean. It is nice to air out the room once a day and briefly clean the kitchen and bathroom. It is also good to weekly mop the floor in your room and the shared space, wash the microwave, kitchen extractor fan, cooktop, kitchen counter and the sink, as well as bathroom – shower stall, tiles, toilet, tap, and sink.

Visitors

I want to study with a friend. Can they visit me? Can they sleep over?

Visitors are allowed in Kampus Palace between 7:00 a.m. and 10:00 p.m. Each visitor has to be recorded in the notebook at the front desk. Staying overnight in Kampus Palace follows the Kampus Palace’s Rules. If you want to prepare hotel bedclothes and foldable divan bed, this service is available for a fee of CZK 300. All residents of the room have to agree to the visitor staying overnight. The front desk must be informed in advance about the visitor who is going to stay overnight. The visitors can also stay in a hotel room. You can get information about free dates and prices at the front desk. The hotel room is a three-bed room with a kitchen and bathroom.

Extending the accommodation to the next academic year

There is everything I need in Kampus, I definitely want to stay here the next year. When do I request for extension of my accommodation?

You can extend your contract during each April (an informative e-mail will be sent). The extension is possible only by filling in the form we sent you. You can also choose whether you want to stay in your current room or move to another room. And you can add names of people you would like to share the room with. We will do our best to meet your requirements.

Moje smlouva končí na konci akademického roku. Můžu zůstat i přes prázdniny?

You can extend your contract during each April (an informative e-mail will be sent). The extension is possible only by filling in the form we sent you. You can also choose whether you want to stay in your current room or move to another room. And you can add names of people you would like to share the room with. We will do our best to meet your requirements.

End of accommodation, change of rooms

I would like to end my accommodation in Kampus Palace early. What do I do?

First, you should remember, that there is a fixed three-month notice period set by your Contract of Accommodation. Then, you have to file a request to end the accommodation, which can be printed at the front desk or can be found on our webpage, in the “downloadable” section. When you are ready to move out, you have to inform us about the date (either in person at the front desk or by e-mail at muj@kampuspalace.cz). During the handover, a handover certificate is filled where damages are written. During the handover control, cleanliness is also checked. Your deposit will be refunded to you as soon as possible (within 60 days from the end of the notice period), it may be lower than your original deposit, if deductions were made based on the handover certificate and the current schedule of fees and fines. If you or we find another person to replace you in your room, the notice period does not apply to you and you will pay rent only until the day when the person replacing you moves in. This person must first sign the Contract of Accommodation and pay the refundable deposit. In the moment these two requirements are done, this person becomes your adequate replacement.

I would like to change the room. Is it possible?

If there is a free space in Kampus, change of rooms is not a problem. In such case, you have to find a person to replace you in your current room. First, we need to conclude a contract with the person replacing you and as soon as everything is confirmed, you can move. Just don’t forget, that same conditions apply as when you are moving out of Kampus – you have to clean your room and have to have it checked so that it is prepared for the next user. In case you make an agreement with someone else living in Kampus, you can swap places.

The end of the academic year and moving out are coming soon! How can I be best prepared for a smooth handover of my room?

Each contract lasts until the June 30th of the current academic year. If you did not request for extension of your accommodation for the summer holiday or you will be in another room during the summer holiday, you need to do the following: You can move out only on weekdays from 9:00 a.m. to 11:00 a.m. and then from 1:00 p.m. to 4:00 p.m. Use a form to reserve a time for the room-check. In the arranged time, come to the front desk for the handover certificate and immediately, an authorized person comes to your room to check the condition of furniture and cleanliness of the room and shared space. Make an agreement with your roommates about who cleans which part of the room and shared space. Don’t forget to clean the fridge and microwave! We do have the right to send you back to the room to finish the cleaning. That is why you should reserve enough time for the check and handover of the room.